Refund policy

We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased. Our Returns Policy is designed to assist you with your return.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@compactadventurecamping.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sales@compactadventurecamping.com.au.

You are entitled to a replacement, credit or refund where item(s) are:

  • Faulty
  • Wrongly described
  • Different from a sample shown to you; or
  • Do not do what they are supposed to do

You are entitled to a replacement or refund for a major failure. 

If you simply change your mind, don’t worry. Provided you return your product in its original as-new condition with tags, packaging and proof of purchase, we’ll gladly exchange it. Some exclusions apply, listed below.

EXCLUSIONS

In some cases a refund, replacement, or repair may not be offered if you:

  • Substantially modify the product
  • Misuse

HOW LONG DO YOU HAVE TO RETURN A PRODUCT?

Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. 

EXPENSES RELATING TO PRODUCT RETURNS

Any expenses relating to the return of your product to store will have to be paid by you. This does not impact your consumer guarantee rights. 

We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment.